Kaspersky Endpoint Security 10 for Windows is most often installed from the console, Kaspersky Security Center. Policies are created in the console that cause Kaspersky to be locked from changes on the client workstation. Uninstall is not just a simple Add and Remove Programs process.
Kaspersky has a service running on the workstation called Self Defense that keeps some registry entries locked and the installed folder for Kaspersky locked from changes. This causes uninstall to have to be done in Windows Safe Mode.

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6 Steps total

Step 1: Uninstall Steps

KAVRemover.exe run in Windows Safemode is required to uninstall
Make sure that a copy of KAVRemover.exe is copied to a local location on the affected PC

Step 2: Boot into safemode using F8 at startup

If you don't see the menu at startup that offers Safe Mode, restart PC again, you missed it.

Step 3: Login with an Administrator account

Step 4: Run KAVRemover.exe

a. No need to uninstall the Network Agent
b. Choose KES10 for Windows, type in code, and click Remove
c. If no Kaspersky AV is detected, KAVRemover.exe must be run from Command Prompt (run as Admin)
i. If KAVRemover must be run from CMD Prompt, change working directory to its location
ii. Use this command without quotes 'KAVRemover.exe -nodetect'
iii. Choose KES10 for Windows, type in code, click Remove

Remove Kaspersky 11

Step 5: When it completes, click OK, reboot

Step 6: Reinstall from KSC

Kaspersky Security Center (KSC)

2 Comments

• Mace
  hsc5775 Dec 10, 2014 at 07:55am

  there was a specific problem that has made the complete delete necessary?
  We also use Kaspersky.
  the reference to the use in the Uninstaller in Safe mode was new to me
  thx

• Poblano
  DaveKamps Jan 23, 2015 at 02:42pm

  Since the communication to the KSC from that workstation wasn't operable, Self Defense would not turn off its lock on the install location, which has the folders, in essence, in Read Only mode. To get Self Defense to not start and lock the install location folders so that a uninstall/reinstall would be possible, it has to be done in this situation from Safe Mode.

Now that Kaspersky software is no longer being sold by Best Buy, Office Depot, and is banned by the Federal Government, this is the perfect time to stop using your Kaspersky product — and switch to VIPRE if you haven’t already!

So, here’s how to uninstall Kaspersky for Windows 10:

1. Close all running applications.
2. In the lower-right corner of your computer, right-click the product icon and select Exit on the shortcut menu. If the application icon is hidden from the notification area, click the Show hidden icons arrow. If the application settings are password-protected, enter the password, select the ‘Do not prompt for confirmation during the next 30 minutes’ box and click Continue. If you forgot the password, follow these instructions to restore it.
3. Press Win+X combination on the keyboard.
4. In the Windows menu, select Programs and Features. Select the application in the list and click Uninstall/Change.
5. In the Attention! dialog, click Accept, and then Next.
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6. In the Saving objects window, select the check boxes for the data you would like to save. Click Next.
7. In the Ready to uninstall step, click Remove.

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Wait until removal is complete. In the window with a question on reboot, click Yes. After the reboot, the application will be completely removed from your computer.

For more information, click here.

If you use a Mac, click here for instructions.